Looking for something extra? We’re delighted to elevate your look.

• Add-on services are quoted promptly, revised invoices arrive within 48-72 hours.

• We’ll confirm any timeline or cost impacts before work proceeds.

Life happens - we honor your time and ours.

• Client changes: Please cancel/reschedule 24+ hours in advance. Late cancellations incur a $50 fee.

• Missed appointments: A $50 inconvenient fee is added to continue services.

• Client lateness: Arrivals 20+ minutes late incur a $35 late fee and may be reschedule based on availability.

• Our promise: If TEP must cancel, we’ll notify you 24+ hours ahead and offer up to three rescheduling options. If we’re 20+ minutes late, choose a $35 invoice credit or complimentary handmade gift. If we miss an appointment without a 24-hour notice, we’ll apologize, reschedule, and offer a $50 credit or handmade gift.

We keep projects flowing while staying fair and transparent.

• Non‑response/ Abandoned (Paused): If there’s no reply after 3 contact attempts, the project is marked Abandoned (Paused) for scheduling purposes.

• 90‑day hold: We maintain project status (and any client‑owned items in our care for alterations/repairs) for 90 days from the last completed service/attempted contact.

• 30‑day final notice: If still unresponsive, we send a final 30‑day notice to the email and phone number on file. (For client‑owned garments held for alterations/repairs, we also send a mailed notice to the last known address to meet Maryland requirements.)

After the notice window:

• Custom builds (TEP‑purchased materials): The project closes; deposits and special‑order materials remain non‑refundable.

• Client‑owned garments (alterations/repairs): Items may be sold or disposed of consistent with Maryland artisan’s‑lien rules; proceeds cover costs and any surplus is returned to the owner.

• Reinstatement: To resume after “Abandoned (Paused)” or after closure, a reinstatement fee, new deposit, and updated invoice are required; timelines are subject to current availability.

• Fairness First: If you’re facing a verified hardship (e.g., medical emergency, disaster), let us know—we’ll pause deadlines and work with you in good faith.

Let’s get acquainted! We offer video, phone, or in-person consultations - your choice. We’ll discuss vision, timeline, budget, and next steps so your experience feels effortless from the start.

We keep you in the loop - beautifully & reliably.

How to reach us:

• Phone/Text 262-372-1244

• Email - TheEnsembleProject@outlook.com

• Video (Zoom, IG/FB Messenger, or MS Teams, WhatsApp)

Response Times: We reply to new inquiries within 48 hours and send preliminary invoices within 48-72 hours after your consultation.

Reminders: Appointment reminders arrive 24 hours before your session.

Project Updates: We share progress and schedule fittings as needed to keep everything moving.

Precision is our promise.

• Fittings are in-person to ensure impeccable fit.

• We’ll align on scheduling preferences and do our best to accommodate.

• Arrival Grace - See Lateness & Missed Appointments for details.

Clarity and confidence at every step.

• To secure your project: A $50 deposit is required.

• Progress payment: 30% of the total is due at the start of each session until paid in full.

• Release: Garment are released once final payment is received.

• Materials & custom work: Once materials are ordered or work has begun, deposits and special-order materials are non-refundable.

• Rush service: Projects needed in 7 days and less may incur expedited labor charges.

• Receipts & invoices: Instant payment confirmations; update invoices within 48-72 hours.

See our current Price List