We keep you in the loop - beautifully & reliably.

How to reach us:

• Phone/Text 262-372-1244

• Email - TheEnsembleProject@outlook.com

• Video (Zoom, IG/FB Messenger, or MS Teams, WhatsApp)

Response Times: We reply to new inquiries within 48 hours and send preliminary invoices within 48-72 hours after your consultation.

Reminders: Appointment reminders arrive 24 hours before your session.

Project Updates: We share progress and schedule fittings as needed to keep everything moving.

Precision is our promise.

• Fittings are in-person to ensure impeccable fit.

• We’ll align on scheduling preferences and do our best to accommodate.

• Arrival Grace - See Lateness & Missed Appointments for details.

Clarity and confidence at every step.

• To secure your project: A $50 deposit is required.

• Progress payment: 30% of the total is due at the start of each session until paid in full.

• Release: Garment are released once final payment is received.

• Materials & custom work: Once materials are ordered or work has begun, deposits and special-order materials are non-refundable.

• Rush service: Projects needed in 7 days and less may incur expedited labor charges.

• Receipts & invoices: Instant payment confirmations; update invoices within 48-72 hours.

Explore the current TEP Service Price List

Looking for something extra? We’re delighted to elevate your look.

• Add-on services are quoted promptly, revised invoices arrive within 48-72 hours.

• We’ll confirm any timeline or cost impacts before work proceeds.

Life happens - we honor your time and ours.

• Client changes: Please cancel/reschedule 24+ hours in advance. Late cancellations incur a $50 fee.

• Missed appointments: A $50 inconvenient fee is added to continue services.

• Client lateness: Arrivals 20+ minutes late incur a $35 late fee and will have to reschedule based on availability.

• Our promise: If TEP must cancel, we’ll notify you 24+ hours ahead and offer up to three rescheduling options. If we’re 20+ minutes late, choose a $35 invoice credit or complimentary handmade gift. If we miss an appointment without a 24-hour notice, we’ll apologize, reschedule, and offer a $50 credit or handmade gift.

• Client Consultation Cancellations: Please cancel/reschedule 24+ hours in advance. Clients who miss two schedule consultations without notice may be denied future consultation bookings, and subsequent consultation request may be automatically cancelled by TEP.

We keep projects flowing while staying fair and transparent.

• Non‑response/ Abandoned (Paused): If there’s no reply after 3 contact attempts, the project is marked Abandoned (Paused) for scheduling purposes.

• 90‑day hold: We maintain project status (and any client‑owned items in our care for alterations/repairs) for 90 days from the last completed service/attempted contact.

• 30‑day final notice: If still unresponsive, we send a final 30‑day notice to the email and phone number on file. (For client‑owned garments held for alterations/repairs, we also send a mailed notice to the last known address to meet Maryland requirements.)

After the notice window:

• Custom builds (TEP‑purchased materials): The project closes; deposits and special‑order materials remain non‑refundable.

• Client‑owned garments (alterations/repairs): Items may be sold or disposed of consistent with Maryland artisan’s‑lien rules; proceeds cover costs and any surplus is returned to the owner.

• Reinstatement: To resume after “Abandoned (Paused)” or after closure, a reinstatement fee, new deposit, and updated invoice are required; timelines are subject to current availability.

• Fairness First: If you’re facing a verified hardship (e.g., medical emergency, disaster), let us know—we’ll pause deadlines and work with you in good faith.